Professional workwear embroidery and printing services for businesses in Blackpool.

Terms and Conditions

Introduction

These Terms and Conditions apply to all products and services provided through our website and business, including workwear supply, embroidery, and heat transfer printing services.

By placing an order or requesting a quote, you agree to these Terms and Conditions.

Business Customers

Our services are primarily provided to businesses, trades, and organizations ordering branded workwear.

Customers are responsible for ensuring that all order details, sizes, quantities, and artwork approvals are correct before production begins.

Quotes

All quotes provided are estimates based on the information available at the time.

Quotes may change depending on:

Garment availability
Design complexity
Order quantity
Supplier pricing changes

Quotes are typically valid for a limited period unless otherwise stated.

Orders and Approval

Production will begin only after:

The quote has been accepted
Artwork has been approved
Payment or deposit has been received (if required)

Customers must review artwork proofs carefully before confirming.

Artwork and Logo Files

Customers must provide suitable artwork files for embroidery or printing.

We are not responsible for:

Errors in approved artwork
Low-quality logo files supplied by the customer
Design changes requested after approval

Additional charges may apply for artwork setup or adjustments.

Pricing

Pricing depends on:

Quantity ordered
Garment type and brand
Embroidery stitch count or print size
Customization requirements

Final pricing will be confirmed before production begins.

Bulk Orders

For larger orders, we may offer:

Volume discounts
Scheduled production
Partial deliveries if required

Specific terms will be agreed at the time of order.

Production and Turnaround Time

Production times vary depending on order size and workload.

Estimated turnaround times will be provided when the order is confirmed but may change due to:

Supplier delays
High order volumes
Seasonal demand

We will inform customers of any significant delays.

Delivery

Orders may be:

Collected from our premises
Delivered locally
Shipped via courier

Delivery times are estimates and may vary depending on the courier or external factors.

We are not responsible for delays caused by third-party delivery services.

Customer Supplied Garments

If customers supply their own garments for embroidery or printing:

We cannot guarantee results on all fabrics and materials.

We are not responsible for:

Damage during production
Garments unsuitable for embroidery or heat transfer
Shrinkage or material defects

Customers supply garments at their own risk.

Payments

Payment terms will be agreed before production.

Depending on the order, we may require:

Full payment in advance
A deposit before production
Payment before delivery or collection

Orders may be delayed if payment is not received.

Order Cancellation

Orders may be cancelled only before production begins.

If production has started:

Cancellation may not be possible
Costs already incurred may be charged

Custom embroidered or printed items cannot usually be cancelled once production is underway.

Returns and Faulty Items

Due to the custom nature of branded workwear, returns are generally not accepted unless:

The product is faulty
There is an error in production
The order does not match the approved artwork

Any issues must be reported within a reasonable time after receiving the order.

Liability

We aim to provide high-quality products and services.

However, we are not liable for:

Indirect losses
Business interruption
Loss of profits related to the use of our products

Our liability is limited to the value of the order placed.

Changes to Terms

We reserve the right to update these Terms and Conditions at any time.

Updated terms will be published on this page.

Contact

For questions regarding these Terms and Conditions, please contact us via the contact page on our website.